Never opened never used in wrapping paper. Have receipt bought insurance fot it 9 days ago. You don't want to give me my money back. What's wrong with this picture. Give me Shame on you. How can such a wealthy company not give you a full refund? If you buy a defective product, then they should give you a full refund or they are scamming you!
I am surprised no one has taken such an issue to court. You are the customer, and you might not need the product by the time they offer you an exchange. Last night I showed up to pick up my game. At first, they couldn't find my preorder, then After proving I had a preorder with an email recipet, I was told my preorder still didnt exist and I was made to wait until someone else became available.
No big deal. I'm a patient man. I waited an acceptable amount of time before who I believed was a manager began to help me. After some investigations, my preorder was under the wrong cell number. I purchased the insurance and made my way out the door.
At home, my 9 year old put in the game and waits for the usual download procedure. The console does not read the disk. I restart. Again, nothing pops up to let me know the game is being read. I go to the xbox queue.
Again, nothing. I do a hard reset on my system. Put the game in and again does not read. I return to store the next morning. Exchange the game Bendy and the ink machine with no problems. Before I leave I ask what I'm supposed to do if the same thing happens I'm told and I quote, "The odds of getting another bad disk are slim.
At home, I arrive at the same problem. The disk is not being read. I put in 3 other games that i own and all 3 are read and started within 5 seconds.
My wife then returns to the store and she is told that they will not do cash back or even store credit because the disk was Brand New, and they reserve the right. I understand the scams people run and the company has to protect its assets. But giving the time in which this all took place I dont understand how ANYBODY could think, that I bought the game, beat it in less the 24 hours, and then try to get my money back this was the excuse my wife was gave when gamestop reserves the right to not give proper returns.
I just want my son to have the opportunity to play Bendy when hes been saving his money for weeks. I'm truly at a loss for what I'm supposed to do now, other then hope someone from corporate reads this and understands where I'm coming from. I loved Gamestop for many Years and have never bought videogames from anywhere else tried Walmart once but they literally sent me home with not one, but 3 diffrent empty cases for Marvels Spiderman. Please restore my faith or give me a proper explanation.
I hope everyone complaining about their return policy reads this comment. If any of you scroll a little bit you will see the people clearly admitting that they either broke their game console and sold it to them under false pretenses, bought a game to play and beat in a week and then return it for full refund prior to new policy , or any number of other "scams" which they are trying to perpetrate.
It is because of these people that GameStop is required to have this policy. They abuse the system and con the employees. There is only so much a company can take before they start losing money and must change their policy to be a very strict one, which GameStop has clearly done.
Don't blame GameStop. Blame all the scammers for causing this. I have bought 2 headsets within the last 4 days because they have both been broken straight out of the box. The first one was a wired one and I bought the warranty on it. After purchasing within a few hours i noticed a speaker was out and I returned it to be told i should purchase the more expensive one because it's better.
He rings me up and asks me if I want the warranty that Is another 20 dollars. And yet again, I open it up and this time it doesnt even turn on. I just want my money back and so I can purchase a product elsewhere. Used it one time after charging then went to charge it again and it wouldn't charge.
Went to take it back so I can just get an exchange. I was told they will not do it. I was offered to buy another one though at sale price. Bad business. Will not be spending anymore of my money there. I think they should stop selling refurbished game consoles..
I bought a refurbished Xbox one approximately 3 months ago and now it wont work at all and they will not do anything about this.. I think GameStop is a crock and should be boycotted by all I should have just coughed up the extra cash and bought the console brand new..
I bought a Xbox One S in July of and now it's November 1st of and the console won't turn on. I can press the button and it will light up and make a noise for a few seconds and then turn off but nothing on my tv will come on. My warranty is suppose to last till July of You think i can get a refund? I don't see why this is happening because it is in a clean ventilated area and i bought the console as brand new. It is very much appreciated if someone can either help my issue or know if i can get a refund.
Seems like a lot of the people posting their comments here are simply dissatisfied with GameStop's policy, however in most cases it seems like Gamestop has clearly stated their policy and people tend to think that Gamestop should make an exception in their case because that would be "the right thing to do.
If you buy a used game you can return for a full refund within 7 days of purchase, or within 30 days for an exchange. I'm not saying it's a great policy but it is pretty clear, accept it and shop at GameStop or go somewhere else, but don't blame them for adhering to their clearly stated policy, that's like blaming the police officer for stopping you and giving you a speeding ticket. Yeah it sucks but ultimately it's your own fault.
Whenever I buy at GameStop I always buy used because I understand and accept their policy, and there have been many times where I tried a game and decided to return it within those 7 days and I've never had an issue. I just bought Black Ops 4 I wonder if I can return it for full value? I recently purchased ncaa14 for the ps3 on gamestop.
What can i do to exchange for another game? I purchased a "new" XBOX 1 title.. It was new?? They put a cute lil sticker over the opening of the case..
After purchasing the game on a Friday afternoon.. I realized I didn't like the game. I was told they would only give me For the return policy.. I did find where it said.. GameStop reserves the right to refuse return on any opened or defective products. I was literally just told that if I open a brand new product and it doesn't work, they will not take it back if I did not purchase their additional "warranty". I am pretty sure that is in direct violation of their own return policy and I should not have to pay extra money on a brand new product on the off chance it is defective out of the box.
I will be buying games from other sources from now on. My experience was awful and it made my son cry out of frustration. He had bought a Xbox card but instead of buying a gift card he bought a three month subscription. The card was not scratched off and only ten minutes had passed before we were able to make it back we love across the street. The key holder would do nothing stating the company had strict policies about card of this sort.
I call BS just plain lazy we had a receipt and all we needed was an exchange to the type that was a gift card. This is sad and I feel it is a big problem not just in game stop but In most people the idgaf attitude is disturbing. I mean a kid saved his money went so happy to buy it then was shattered because he made a mistake. All I know is the store on 67 ave in miami florida has a terribly unmotivated person as a key holder!
He worked there night shift on September 28 Shame on you for not looking up return policies as I asked you to do we had a receipt and the card wasn't scratched off! You never bothered to look anything up!!
I'm sorry, but this really has nothing to do with the return policy. You guys should really be more careful with your technology. No crap GameStop isn't going to refund a purchase when it was ruined because of you guys. Don't get mad at the company for not accepting an Xbox 1 with cheese shoved into the disc slot.
Now some of these stories I get, but just comeback a few hours later when that person leaves, don't stop shopping here. I personally have never had a bad experience, if I was misinformed they told me the truth, there were two employees that even told me not to buy something. I was young and on a tight budget Instead of shoving it into my face and taking my money they informed me about the product and helped me make a more educated choice.
So I bought a preowned xbox 1 and took it home had it for 2 days nd worked very well I was very happy. On the third day I was at work nd my 4 yo thought it would be fun to smoosh a slice of peperjack cheese into the disk slot. I tried taking it to game stop to return it but they said Tht it was damaged nd they can't do anything bout it even tho I had the recit. I was not gamma settle for Tht so I said ok. Took it home cleaned it allitle bit nd returned it to a differnt game stop nd said Tht I had two of them nd I no longer need this one nd they returned it now questions asked.
Just be careful how u word things wen trying to return an item nd never buy new nd always keep the recite. We have stores within a minute drive of our home, and every one of them will tell you something different when you buy games about their return and exchange policy. GameStop offers "coupons" -- like I had a buy 2, get 1 free pre-owned coupon.
I went to a different store because they were the only one in my area that had the pre-owned game my daughter wanted. I even called beforehand, explained that I bought all 3 with a buy 2, get 1 coupon, and the guy told me no problem - to come on down and we could exchange it and he would "take care of us.
He argued with my husband for about an hour about exchanging the game before he agreed to do it. Then said he was going to call the original store we bought the 3 games from and tell them they were wrong.
This is such a joke. We are new to gaming. My daughter is 9 years old and just got her first game system. The ridiculous crap that GameStop put us through has made it so I may never purchase another game from their company again.
Kudos, GameStop, you lost a new customer. My fiance was looking for a game that he has been wanting to test to see if he would like it or not and the cheapest place that he could get it at was from GameStop. So in order to save some money he went there. A couple days later he realized that he wasn't going to play it, and so he was just going to return it and get his money back.
No point in having a game that is never going to be played after all. He went in today and the guy told him that he could not return the game There is nothing wrong with the game, it is still in its packaging and everything!
But he still couldn't return it.? He bought it September 1st, and you have 30 days to return the product Today is September 6th.
Clearly in the refund policy it says that he was allowed to return the game! GameStop has lost two loyal customers today. The only thing that confused him n why he didn't realize it was the exact same is because one is called W2k17 while the other is called W2k18 he thought it was going to be a different game. Basically it's the same game just better graphics.
I went to game stop in Seymour Indiana and they would not let me return my 13 year old sons game. Yes he took the plastic off because it was new but as soon as he realized it was the same game he already had he took it out put it back in the case. It was not scratch at all. They refused to let him exchange it we didn't want money back just different game we had the receipt with it also. So I don't understand what the issue was so now he's out 30 dollars on a game he already has.
If it was not scratch I had recipt why could they not just let him exchange it. What about if a game doesn't work? I bought a used copy of "Halo Reach" but nothing would load. I tried on two different consoles, four different profiles, all of the game modes, most of the maps, I messed around with the settings, I tried single and multiplayer campaign. This makes gamestop the money hungry establishment i originally thought it to be.
I recently bought a new controller less than 30 days ago and it kept disconnecting and the dpad was stuck going right and the left analog stick is broke because my dog basically tackled me and it broke the analog stick can i still return it if i have the recipt and the box it came new in? Don't buy from GameStop. Their return policy is garbage and left to managers or employees discretion. They also employ some of the shadiest sales techniques I've ever seen.
They higher prices before their sales just to slash them slightly below their original price so you don't actually save anything. Save yourself a headache do you business else where. It will be in their system. But obviously KEEP your receipt just in case they wanna lie and say its not there, which they will do cause. What if i bought a "new" game, played for 3 days, completed everything, still have receipt, and deleted all of it's save data can i exchange it for another game?
The game i bought was "Detective Pikachu". I really liked it. Bought a game a couple of weeks ago that I thought was interesting and didn't even play it but it had a tag that said new on the case so I went back to the store the same day to get my money back and they would not give my money back and didn't even have any rapping on it cause it was on the shelf at the store. So I went to get a game yesterday and I didn't really like it so I thought of returning it but then realized the guy didn't give me a receipt so I was panicking because the game cost me 45 dollars so then I realized the 3 dollar insurance for the game had the date of when I bought in in a sticker on the game so I don't know if I can use that to make them believe me or if it's no exceptions.
As she shook the box she said " i know what it feel like and there is a console in here" i didnt purchase and i never will patronize that store We bought the Nintendo Switch for our 11 yr old son with Down Syndrome for his birthday. We have had the Wii for years and thought this would be a great giift for him. Well, he had a real hard time playing it so we brought it back within days of purchase.
Should have went to Target or Walmart, they would have taken it back. Now we are struck with a system that will not be used! We've had the Wii for years and thought this would be a great giift for him. What if I bought a new 3ds and it worked for a while until it decided not to turn on anymore and it's been a little more than a month ago and I had to damage the bottom plate because I couldn't unscrew the last screw so I cut around it to see if there was something inside that got disconnected or damaged but it all seemed fine and I was wondering if I can get a replacement and note that I didn't get any warranty with it because I didn't have enough money for additional costs.
Are you allowed to return downloadable content that hasn't been used yet, just the plastic that goes over it is gone because i took it off to see if the game was in there then i realize its a downloadable content. Google and youtube always help. Look, I am reading through a lot of these comments complaining about the policy The policy states right there on the back of the receipt and is usually even verbally stated.
If you want the opportunity to try a game out because your afraid you won't like it, buy the used copy. It comes with a 7 days from original purchase whether you like it or not policy.
If you buy a new game and then open it It isn't new you dolts, and thus can not be returned as such. I saw a comment where a guy complained he bought a used 3ds, but it didnt look brand new so he was upset Read what you just said. All I am saying is quite being a bunch of internet trolls and learn some respect.
I attempted to purchase a PS4 and done games but once I was charged their computer went down. Not only was I charged, I didn't get take have my items because there computer didn't produce transaction.
I've been dealing with this issue for two weeks now and do I get from the game stop location is that they have an email about it. No wonder why they are going out of business. I buy a pre owned 3dsxl it does not look brand new it is damage still what should I do take it back in get my refund or tell them I need another one or should I take it back to GameStop in Emeryville.
I would just like to know what is the exact policy about defective products. I read some stores refuse you or force you to buy a warranty or even try to get you to pay full price for a faulty item replacement.
I had some faulty systems that were purchased and I want to make sure if they are defective that I can exchange the system at any GameStop store. Each store shouldn't have it's own policy when it clearly states that any defective product can be exchanged within 30 days. It doesn't mention a limit on exchanges of what can be exchanged. I called different stores and they all claim something different and one claimed I had to buy a warranty first to get an exchange.
I don't understand how the policy can be used so loosely. I can understand that they want to protect the stores from abuse but it is not a customer fault when a product is faulty and defective. I shouldn't have to travel to different stores to get an exchange on a defective product. I brought a game Saturday and tried to return it Sunday but they where closed. The return policy for GameStop is horrible they should atleast throw in a day grace period for after you buy a game you can get your full refund back.
Just bought a game less than 24 hours ago and they refused to refund for full price or exchange it because the plastic around the game wasn't with it. The clerk only offered me the buy back price which is less than half of what I just paid. GameStop is the official used car salesman of video games. I bought a new ps4 slim last year never really played online stuff untill recently because I never had psn plus, if I had gotten psn plus sooner I would've found out that gamestop sold me a used ps4 but marked it as used and they are denying it.
It's odd how the hdd drive which I've only taken out once since owning ps4 has deep screw scratches in plate hold hdd in place among other things like my ps4 cereal number not registered so the only way I could verify I owned the ps4 was by providing my card number to Sony as proof I bought a game. Gamestop is nothing but a lying crooked thief. Is a question not a comment for anyone who knows the answer.
Can I still return it for the correct disc without a warranty? I just had a terrible experience at your store in hot springs, AR. I bout a new game 5 days ago and it was far from what I was expecting. I went to return it and they said the best I could get was a trade for 35 bucks less then I paid 5 days ago.
This is a bad business practice. Hi I brought a headset from your shop November last year and it is broken it says on the box 12 months guarantee. I don't have the receipt. Can I return it.
Can I return a used game in Less than a week, never played and get my money back? I used a 20 percent off coupon to buy a preowned Switch game. I hate the game. Can I exchange it for a different Switch game that is originally the same price? Even though I had used a coupon? It's ridiculous. I bought a brand new PS4 game, it didn't work because something was wrong with it. I brought it back in the time frame it was suppose to be in along with the correct receipt.
Cause apparently a I will Never buy or shop from GameStop again!! Horrible customer service. Ripoff prices and terrible return policy! Two thumbs down!! I know gamestop has to have strict policies, from people who try to rip them off. But their return policy is a joke! All I can say is, when you make a purchase through hardtop, make sure the item is what you want.
Because if not, you could be out of a lot of money. You're store return policy is a joke. I bought a sd SanDisk card for my Sega handheld. It came with an adaptor. Unfortunately, these are picky with ad cards. I asked the employee who seemed to know a great deal on these and said it would guarantee to work. I asked him about the return policy and he told me as long as I have my receipt. It did not work and not even a week later, I went to return it with my receipt and the employee gave me a line of crap that they do not accept opened items, after I had asked what their return policy was when I bought it.
Now I'm out 40 bucks, not very much, but I have no use for this sd card and I was lied to. This is the last time I shop there for anything You guys are thieves. Had my first experience trying to help my son return a game consul to the Folsom Broadstone Game stop.
Jeremiah is the manager, what a scam. Just saying, buy from the big boys, save the headache. I'm an attorney and old enough to know how to shop wisely, trying to teach my son the same. I hate this I accidentally purchased the wrong game for the wrong game system and they said they can't exchange it the game for the PS4 version if the package wasn't open. They told to go to my local game stop to get a refund. Hi, I made a purchase for the site, a Wiithat came with two games, batman and mario, but when I opened it I saw that it is missing one, the batman game just came to the cover, I already sent an email with photos but nobody me replied, would you like to know what happened?
I hate this return policy, I want my money back for a ps3 I bought, and it doesn't work now but I can't get a refund because it's past 30 days. I would like to return a headset but I don't have the receipt but I have evrything els can I still return or exchange it's frome last Xmas pleas respond sorry for the inconvenience.
What is wrong with parents nowadays, does no one teach responsibility anymore? All I see is a bunch of people who opened new products and didn't like them, threw out the receipt before the 7 day window expired or threw out a box in the same window.
Didn't your parents teach you better than that? When a return policy says you need a receipt and the initial packaging hold on to it until the return policy expires, its not rocket science its in the return policy. And play a game console in the store before you buy a new one if you think you might not like it.
If you open a brand new product and dont like it that is the game companies fault, dont expect the store to take the hit for a brand new product becoming used once you open it and use it. With all the youtube videos and online reviews nowadays there is no excuse for paying hundreds of dollars for a system you dont like. The items purchased online or in-store can be returned to the local store.
Find the store near you here. Read the guidelines explained above. If you made an online purchase through the GameStop website click here and would like to return the items in the same way, then the rules would change a little. Remember: Your return should be eligible. In the case of unqualified returns, you will not get the game or your money back. Therefore, it is always better to check with customer care regarding eligibility. Refunds would be made in the original mode of payment.
For in-store returns, GameStop would refund the amount immediately, whereas, for online returns, it will take around 10 days to complete the whole process. What if you received a defective item from the company itself, without any fault of yours? Just inform the customer care within 30 days of the purchase, and the company would exchange it for an identical item. Any shipping costs incurred by you would also be subject to reimbursement. This is primarily in the case of defective video games systems and computer hardware.
Click here for more details on the process. Fortnite Game of Thrones Books. Comics Music. Filed under: Gaming Entertainment Tech. GameStop will let you trade in a game for full credit if returned within 48 hours New, 20 comments. Share this story Share this on Facebook Share this on Twitter Share All sharing options Share All sharing options for: GameStop will let you trade in a game for full credit if returned within 48 hours.
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